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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
397 ratings and 220 comments received in the last 90 days.
09 June 2025
Excellent service from Paul Foster, who I've previously purchased BMW cars from. Paul went above and beyond to match my requirements and was able to get me the exact car I wanted. I had a very pleasant and stress free handover with Melanie Gill too.
03 June 2025
Treated with dignity and respect. Confident that customer satisfaction was priority over any need to obtain sale.
02 June 2025
Luke Todhunter was very good
01 June 2025
Very friendly, professional service making end to end experience very enjoyable. Loved the reveal thought it was a great touch.
01 June 2025
A1 experience
31 May 2025
James Kelly professional, always kept me updated and a great person. The presentation of the new car was superb.
20 May 2025
Because I got what I was looking for.
03 May 2025
Great service as I have come to expect over the years. Friendly knowledgeable sales rep . Just excellent service all round. I cannot praise the sales person Mel enough. The experience has always been positive
03 May 2025
Very knowledgeable and explained everything so it was easy to understand.
29 April 2025
Very easy to order and complete required documents. Consistent help throughout every step.
28 April 2025
Very satisfied. On collecting my new car, I was given a photo of the vehicle and help to connect to my BMW app and connect car to my phone. It was so quick and easy dealing with this dealership and Mel. I love my BMW one series and it drives fab.
18 April 2025
Excellent service, everything explained in detail. Went through the all the new controls with Paul Clegg , Paul is very knowledgeable and easy to understand.
17 April 2025
Very satisfied informative and knowledgeable
12 April 2025
Very straight forward and easy
09 April 2025
The handover experience delivered by Paul Clegg was first class.
08 April 2025
Paul has always provided a good service when I have been looking for a new car & I always happy to help with any questions
08 April 2025
Very efficient customer service. Willing to go the extra mile . I have been loyal Halliwell Jones BMW new car customer for past 10 years.
07 April 2025
The whole experience was amazing. Really great communication, lovely team of people helping support me. Everything was thoroughly explained throughout the process.
07 April 2025
I received a personalised service which made my experience stress-free and pleasant.
05 April 2025
Excellent service everyone friendly and welcoming
05 April 2025
See first answer.
03 April 2025
Excellent friendly service
03 April 2025
Smooth informative process and handover
03 April 2025
As above
03 April 2025
As above. Very accommodating and personalised approach.
03 April 2025
all good!
02 April 2025
I was really satisfied. Carl kept me updated on my new car and was happy to keep it a few extra days for me until I was able to come and collect it. ( as I work nights at a hospital).
02 April 2025
Organised and easy
01 April 2025
Everything was perfect
01 April 2025
Excellent service
01 April 2025
Brilliant service, Carl was a pleasure to work with. He was always available, replied to any questions quicker than I expected and made sure I was happy throughout the process. It was fantastic to feel like it was a special occasion.
30 March 2025
Kept me updated.
25 March 2025
Very satisfied with the whole transaction and turnaround in a short timeframe
22 March 2025
Very satisfied
21 March 2025
Stephen Fleming was brilliant throughout, from initial purchase through to delivery and handover process. Always kept me informed of any updates and answered any queries I had, giving clear advice.
19 March 2025
Guided through all aspects of the purchasing process by my Halliwell Jones new car salesman , Luke Todhunter. Always there for questions and information with excellent response times to any questions by phone and email. Goes the 'extra mile'.
19 March 2025
Excellent communication- kept me informed of every step of the process
10 June 2025
Because you let the customer know what you are doing ??
09 June 2025
See above.
08 June 2025
We have always been extremely well looked after here in comfortable surroundings.
06 June 2025
I would definitely recommend Halliwell Jones Warrington to family and friends. They are very competitive with a local independent BMW garage in price comparison terms. Also they are far superior in their customer service levels.
06 June 2025
Kept us well informed on our car progress from beginning to pick up
05 June 2025
.
05 June 2025
It's all about the people. James Kelly - terrific in getting me booked in at short notice. Michelle on service desk looking after me. She was brilliant. Very very good service.
04 June 2025
As above
03 June 2025
Contacted the Service Manager ahead of my appointment and was greeted by her verbal response that she had not read it and asked what the problem was. The car has been in Warrington BMW three times within the last 12 months for the same problem
03 June 2025
Great service but frustrating as next brake pad service interval was due in 2000 miles (this was MOT/brake fluid service) wasn't picked up (appeared on the dash the NEXT day). Apologies were given but still frustrating to have to re-book in.
03 June 2025
Problem sorted without requiring any parts
03 June 2025
Always a good service, everyone very helpful
02 June 2025
A very poor illustration of Good service in my opinion,
02 June 2025
When I picked the car up and drove home, I checked the tyre pressures and each tyre had different readings, were they checked?
02 June 2025
Quick and efficient
02 June 2025
Amy was exceptional at dealing with me and it was sorted out very quickly.
01 June 2025
Excellent customer service
01 June 2025
Polite and helpful staff. Comfortable environment
01 June 2025
Amy was brilliant, kept me upto date at all times
31 May 2025
All staff were really helpful and I got full explanation of the findings. A good arrangement was made regarding fixing the issue, and a clean car finished the experience off for me.
30 May 2025
As above
30 May 2025
first visit re map update (product warranty) was a disaster - 4.5hrs waiting for missing UK maps as advised by connected drive support team This visit to recode the car overhead module not working solved all issues Nathan and the team did well
29 May 2025
Only had to come in twice so far, wiper blades & servicing. Very happy ??
28 May 2025
I had updates through the Devi e and it was completed on time.
28 May 2025
As above
28 May 2025
Had to wait 45 minutes following asking for my keys.
27 May 2025
Extremely simple to book online and all I had to do was drop keys of at Service Reception. Car was cleaned and returned to me in the allotted time so no waiting . Extremely pleased with the service from all your staff .
27 May 2025
Told tyres ok with no abnormal wear then highlighted on inspection in red that I needed tracking One contradicts the other. Car went in with a dust cap missing came back the same ? Was tyre pressures done a 2p part to finish and show pride
27 May 2025
Your service representative Amey is helpful and pleasant to deal with however my car was returned to me with a fault although the dealership were quick to quote me over £1000. For work it didn't go in for . Better off doing the job in hand.
26 May 2025
Seamless experience from start to finish
26 May 2025
The team are very professional and polite The technicians are well trained I'm pleased of how they do the jobs Very tidy .on time and explain me the problem on the car. Keep up the good work.
26 May 2025
Really nice staff
23 May 2025
Job done to fix my car
23 May 2025
They never let me know exactly what as been done to the car. It's always in the repair shop for a full day. I always have to wait until 5pm before I can pick car up. The car as been in that many times, I never get a courtesy car.
21 May 2025
Having paid over £500 for a service the oil replace due date was not updated, I also left the service book in the car and this was not filled in or stamped, I felt as though my car being an older car was not given the same attention as the newer cars
21 May 2025
The woman who served me with a courtesy car went above and beyond to help me out and I would be grateful if you could confirm that will be recognised. She has restored my faith in customer service at bmw which has been lacking for many years.
20 May 2025
Charlie the customer service representative from Warrington was awesome. Give that person a bonus!
20 May 2025
Extremely satisfied
20 May 2025
Great centre
20 May 2025
Great experience from start to finish from booking in to collecting my car
20 May 2025
Easy check in. Completed on time. Washed and valeted to a high standard.
19 May 2025
Friendly, helpful and quick to respond to emails and queries.
19 May 2025
Very professional service
18 May 2025
I felt the given the car was recently bought from bmw and still under warranty, i would hve expected the wheel to be replaced under warranty. I found the service person, Nathan, to be brusqueand sullen in my interactions with him
18 May 2025
Service from every member of the team was first class. Michelle in particular was superb at communicating clearly and deserves recognition for her hard work and meticulous customer service and support handling a potentially difficult situation.
18 May 2025
As above and vehicle looked after and washed
17 May 2025
As above, plus able to talk with the mechanic who found a problem and suggested two alternative solutions with costs.
15 May 2025
From phone call to discuss my issue to collection of my car once problem looked at was excellent
15 May 2025
Generally really good. Two slight niggles though: 1. After paying and collecting the paperwork, I had to wait 10-15 min to get the key as apparently the car was blocked in by other vehicles. 2. They don't take Amex - this was more inconvenient
13 May 2025
Straightforward, easy to add additional work, car was ready within a sensible time. Finally no one asked for a 9 or 10 on the feedback.
13 May 2025
Professional polite staff.
13 May 2025
The service is always fantastic and everything is clear and transparent. Amy is excellent to deal with.
13 May 2025
everything went to plan with no fuss
13 May 2025
Michelle was very accommodating!!
13 May 2025
Again very good customer service
12 May 2025
My assistant with repairing issues was Michelle Fagre. I was so please with her assistance, Michelle was dealing with very professional manner, answering all my questions. I left the office with positive attitude and completely satisfied.
12 May 2025
Service advisor has no idea what I needed
12 May 2025
Superb service and communication.
11 May 2025
Very
09 May 2025
Easy to book, receive reports and pay
08 May 2025
Very helpful, professional, Informative.
07 May 2025
My only critisim would be on the price, the best part of £300 is excesive for an oil change.
07 May 2025
Great job
07 May 2025
No problems car ready when promised
07 May 2025
Car came back with same issues having had it in twice. It appears no QA is done when
06 May 2025
As above
06 May 2025
Very helpful and curtious staff who expalin everything. Was a little suprised you dont stock brake pads for an X5 resulting in keeping my car another day. Other than that it was great.
06 May 2025
They finished earlier than expected which was good as I waited.
05 May 2025
No,comunication. I had to chase the information. The courtesy car was not cleaned when I was given it. My car was not cleaned when I picked it up. No health check sent until i had to ask for it. Not at all like previous 11 years we have used you.
05 May 2025
Everything was seemless.
05 May 2025
Regarding the authorise work report, cost breakdown for my vehicle, on the report the total cost detailed was £1198.65, yet when I was given the invoice to pay the total cost was £1290.91 a price difference of £92.26.
04 May 2025
Always nice people to deal with.
04 May 2025
The customer service was really good. However, the servicing of my vehicle was completely overpriced.
03 May 2025
As above - being provided with a courtesy car was above and beyond the quality of service I expected.
03 May 2025
As above very disappointed
03 May 2025
I was told at first that my car was in for a day but ended up being 3 days. As I have only had the car just over a month and paid a lot of money for it I thought it would be a good jester to be offerd a courtesy car which I was not. Poor service
02 May 2025
As expected from BMW
01 May 2025
Good communication and excellent advice when needed.
01 May 2025
Charlie was amazing, kep me fully informed throughout the time you had the car. I know some challenges were met my software keys and codes requiring input from BMW Germany; this was dealt with seamlessly by the team. Thanks JW Howarth
30 April 2025
I refused the loan vehicle causing me delay with my external meeting. Upon my return (taxi on return at my expense) I waited at the service desk with no acknowledgement for quite some time with colleagues walking past me. Not a prestigious experience
30 April 2025
The work was carried out to my satisfaction.
30 April 2025
Car was dropped off 08.20. Got a call 17.30 hrs approx to say tyres were needed and could not get through to lease company. Left it with you overnight. If car was looked at earlier should have been able to sort in the day? But very happy with service
29 April 2025
Different experience than usual excellent customer service very understanding due to my request Service on my vehicle was excellent no complaints
29 April 2025
Good service, nice staff, no problems.
27 April 2025
Excellent service
26 April 2025
Service representative was very knowledgeable and attentive
25 April 2025
I've never been dealt with such unprofessional service advisor in my life, let alone my previous experiences with the same provider
22 April 2025
Again had no issues was done in time span given
21 April 2025
I had a free vehicle health check. Number of things advised needed replacing incl. the front and back wiper blades - split and would fail MOT. I knew this was not true as I had checked them the day before. If this was a lie what else was also a lie?
21 April 2025
Work carried out in good time.
21 April 2025
Feel good factor and wellbeing at the dealership, staff are usually polite and welcoming.
20 April 2025
Told car was ready but had to wait for another 20-30 minutes for the car to be brought around
20 April 2025
The experience was wonderful .However,my speed limiter seems to malfunction ,which should have been picked up on the recall as it is inconveniencing.
19 April 2025
The 2 hr 'service whilst you wait', took 2.5 hours (3 hours if you consider I arrived 30 mins early). Also the Car Wash is a nice feature, but your guys need to remember to clean the Roof of SUV's, my car body was spotless, the roof was left dirty ??
19 April 2025
Kept me up to date and talked options
19 April 2025
Whole process was run in an efficient manner.
19 April 2025
Good communication from start to finish.
18 April 2025
It was easy to book the recall and it was completed at a date and time convenient to me
17 April 2025
The service was excellent and the only potential criticism was the length of time taken, which at 4 days appears excessive. If available my rating would have been 4.5 stars.
16 April 2025
I can rely on the work .
15 April 2025
Front of house team were exceptional but the mechanics couldn't initially identify the issue then returned my car with a flat tyre which delayed me by an additional 40 minutes just through lack of attention to detail.
15 April 2025
Once I booked in it was only there two hours
14 April 2025
They listened to what I was saying this time before last visit they never seemed to understand
14 April 2025
Had a booked time slot - advised it would be 2 hours - service completed in the 2 hours - additional courtesy checks carried out and car was washed and dried - all good.
13 April 2025
Poor customer service
13 April 2025
Easy visit, no hassle, booking available at time to suit.
13 April 2025
All good
13 April 2025
I'm going to say middle of the road for the reason I have just given
12 April 2025
Warranty issue solved. Communication poor. Central call centre doesn't work. Needed to ring several times to get update.
12 April 2025
It was very easy, I had no issues and the entire process was simple to do.
12 April 2025
Not the type of customer service you would expect from a premium brand
12 April 2025
Very pleasant, friendly and helpful staff, especially Amy
10 April 2025
I was called by a lady to give authorisation for repairs, this booking was made via Lex through their own system originally, so why was my time wasted And the issue with the time showing wrong was advised fixed and it is not
09 April 2025
Overall too expensive for the actual service. Too much upselling. Halliwell jones waiting facilities poor.
08 April 2025
Long lead in time to get replacement parts
07 April 2025
They made it easy and quick and Amy was very helpful
07 April 2025
Without the help of Amy Bridges i would certainly be looking to go to another manufacturer in the future, she was brilliant and it's a shame that all other service staff aren't as good as her.
07 April 2025
Kept updated
06 April 2025
Amy was very communicative and ensured I was updated and accommodated every step of the way.
05 April 2025
Sort your service team out they are poor
05 April 2025
annoyed to find I've been handed the car back with the brake service warning light on even though the brake wear is fine, which I cannot reset. The seats had been completely adjusted and now there is a rattle that wasn't present when I dropped it off
05 April 2025
The girls were fab in sorting me out
05 April 2025
HJ asked me for a further £200 after I had accepted a final price and paid the first instalment on Bumper. I refused and they backed down. I was offered a body shop quote at check in, was called but there has been no further contact.
04 April 2025
I could have taken the car to any local garage and had the 12 volt battery replaced within half an hour. It took BMW Warrington two weeks!
03 April 2025
I had a fault with both headlights, the were covered under warranty and replaced without issue.
03 April 2025
Very satisfied - it's the reason I've been using Halliwell Jones for the past 25 years.
03 April 2025
Very good customer service too
02 April 2025
Work done on time and well looked after whilst waiting for the car.
02 April 2025
great
02 April 2025
Brilliant service as always
02 April 2025
Poor service, couldn't resolve my cars issue due to staff shortage/holidays in a timely manor, car could not be looked at until a senior mechanic returned from holiday leave
01 April 2025
Good
01 April 2025
Three issues, potentially not resolved. Disappointed that I couldn't purchase the plastic silver part of key fob on its own. Would have to buy a replacement key. This fell off when keys accidentally dropped. Don't think that should happen.
01 April 2025
Car was ready in time.
01 April 2025
Polite and efficient service.
31 March 2025
The person who did the actual work on the car went above and beyond.
31 March 2025
Work completed on time and at the agreed price. Car returned cleaned.
31 March 2025
Everything was done as required just got the mileage wrong on my receipt
31 March 2025
It was effortless throughout the process with updates of anything needed
31 March 2025
Prompt service and completion of planned works.
31 March 2025
There was an issue with the courtesy car. I'd booked my brake fluid change weeks before it was due in order to have a courtesy car, I had a call the night before to say I couldn't have a car. I was offered a taxi to be fair but that was no good.
30 March 2025
Staff were courteous, friendly and helpful. Work was done on time.
30 March 2025
Absolute Respect and Satisfaction
30 March 2025
Clear health check and service update requirements explained
30 March 2025
They kept me informed and up to date with the repairs
30 March 2025
The service representative Jacklyn went above and beyond to help. A credit to the branch.10/10.
29 March 2025
The work that I was told have been completed clearly hasn't as the fault of Present in the vehicle and it is now having to go back in for more work and another day lost
29 March 2025
Arrived at given service time left keys ! NO body kept me up to date with repair ! I had to ring at 3pm was told no one had looked at car and they didn't have a technician to look at problem! Maybe next day ! Was eventually done at 5.30pm after
29 March 2025
Extremely satisfied
28 March 2025
Given regular updates and given polite service
27 March 2025
BMW replaced our DPF and sensors and some other work to hear box. This was done promptly and we were offered a loan car (see above) to assist us whilst the work was being carried out.
27 March 2025
Given updates as car service progresses, and car left nice and clean when service finished.
27 March 2025
Service was carried out quickly, vehicle health check was provided, car was returned washed and vacuumed
27 March 2025
Fast and efficient
26 March 2025
Overall a very good experience
26 March 2025
Nothing to add
25 March 2025
Kept me in the look regularly regarding the collection of the car, they were honest about an issue that was found and got everything sorted for the day of collection
25 March 2025
All jobs completed on time.
25 March 2025
Great service well trained staff
25 March 2025
Staff were authentic, friendly and attentive. I was able to work remotely with ease, and I was kept up to date. This is how a car service/dealership experience should be.
25 March 2025
They seem to take a thorough look at the car.
25 March 2025
It was just so good, i have been to chester and this service is so much better
24 March 2025
Was told what was being carried out on my car and that was helpful. Just took a bit longer than was told. Haven't received any health check up till now.
24 March 2025
Amey was great and sorted everything ......
24 March 2025
On time good job
23 March 2025
Just think it should be better. You don't even have chairs at the desk.
23 March 2025
Keep me updated with the video , sent me the extra work quotation online which give me time to think the best options, in the end appreciate the goodwill gesture.
23 March 2025
Very professional Al and enjoyable experience
23 March 2025
Because I was
23 March 2025
Good communication, good standard of customer service.
23 March 2025
Great communication throughout the process
23 March 2025
Professional
23 March 2025
I can't always answer the phone and therefore email is better but no one gave me the courtesy of doing as I requested. Liam called me to respond to one email that I asked for an emailed reply. He was quite rude. Georgia only responded to one email.
22 March 2025
The mechanic who dealt with my service was excellent.
22 March 2025
Fantastic
22 March 2025
Professional efficient and a great experience
22 March 2025
Great job and charged less than I was expecting. Car wash was a bonus
22 March 2025
The customer service advisor did not appear to be able to answer any questions or provide any accurate information at any point in time. Furthermore, due to his incompetence my car was kept over seven days for a one day repair.
20 March 2025
It would have been more except I had to wait for my car for ages as the service guy was given the wrong keys and brought the wrong car out. He then had to go back and get my car
20 March 2025
Good feedback.
20 March 2025
As above.
19 March 2025
Waiting appointment, car was finished and washed within a good time
10 June 2025
No problems, communicated right through the process